“HAVE YOU GOT THE SUPPORT YOU NEED?”
LOCAL LINKS FOR HEALTH, WELL-BEING, HOUSING, MONEY AND MORE
- We are currently updating this page – please get in touch via haveyou@haverhill-tc.gov.uk if there’s any information you’d like to add re SUPPORT services for young people in Haverhill
HEALTH
Our aim here is to link you to some crucial local services and give you the information you need so you know where to go to for help.
The basics – your local doctor’s surgeries:
Haverhill Family Practice – Camps Road: 01440 702010
Clements & Christmas Maltings – Greenfields Way – 01440 841300
If you have a health concern and it’s out of hours or you’re not sure whether you need an appointment you can call NHS Direct on 111.
Text a school nurse for confidential help and advice on all kinds of health issues.
Text: 07507 333356
Available Monday – Friday, 9am – 4pm (excluding bank holidays)
The Source is a Suffolk based website full of all kinds of information and advice including a great health section. It covers topics such as feeling lonely, eating disorders, smoking, stress, confidence and self esteem.
See: https://www.thesource.me.uk/health/
HEALTH
Our aim here is to link you to some crucial local services and give you the information you need so you know where to for help.
The basics – your local doctor’s surgeries:
Haverhill Family Practice – Camps Road: 01440 702010
Clements & Christmas Maltings – Greenfields Way – 01440 841300
If you have a health concern and it’s out of hours or you’re not sure whether you need an appointment you can call NHS Direct on 111.
Text a school nurse for confidential help and advice on all kinds of health issues.
Text: 07507 333356
Available Monday – Friday, 9am – 4pm (excluding bank holidays)
The Source is a Suffolk based website full of all kinds of information and advice including a great health section. It covers topics such as feeling lonely, eating disorders, smoking, stress, confidence and self esteem.
See: https://www.thesource.me.uk/health/
MENTAL HEALTH
Looking after your mental health is just as important as your physical health, a mental health crisis can be just as dangerous as a serious injury.
If you feel like you could benefit from some support there’s a wide selection of services to help with your well being:
The Suffolk Emotional Wellbeing Hub is a free service for anyone under 25 years of age to get support if they are worried about their emotional health.
The Emotional Wellbeing Hub provides:
- A helpline for information, advice and support about emotional wellbeing issues. Phone 0345 600 2090, open Monday to Friday 8am – 7.30pm.
- An online self-referral form to access support services.
For more information or to make a referral go to www.thesource.me.uk/hub
The Source is a website for young people in Suffolk, that provides information and support on a wide range of topics, including advice on common emotional wellbeing issues, such as, stress, depression and anxiety.
Visit: www.thesource.me.uk/wellbeing
The Moodwise website offers specially tailored tools and resources to help yourself and others feel better. It’s been designed for 16-25 year olds and includes links to local support.
Visit: moodwise.co.uk
Free, safe and anonymous online support for young people aged 11-18 years old.
This new service includes on-line support Monday – Friday midday – 10pm, Saturday & 6pm – 10pm. Create your own login to chat to friendly counsellors, read articles written by other young people and get support from the Kooth community.
Visit: kooth.com
4YP counselling service
4YP also offer a counselling service for 12 -25 year olds living in Suffolk.
4YP counselling is a specialist, friendly, confidential, non-judgemental service for young people who are going through a difficult time.
This service is available by appointment only.
For more information contact 4YP on: 01473 252607 or email enquiries@syphp.org.uk
This BBC Radio 1 series offers some awesome resources and a brilliant list of links to organisations who can help if you’re suffering from any mental health related issues including anxiety, panic attacks, depression, addiction, insomnia or self harm.
Haverhill LifeLink supports those living in and around Haverhill by connecting people to the many social activities, clubs and groups that are on offer in the community. Anyone over the age of 16 can get involved in something they have an interest in and would enjoy. Benefits include improved mental health and well-being, meeting new people and developing new friendships, feeling healthier and fitter, learning new skills and opportunities for volunteering and employment.
See: http://www.onehaverhill.co.uk/lifelink
To get in touch call 07967 670602 or 07967 670592
Email: info@haverhill-lifelink.co.uk
Stand Tall is a free 8 week programme for 11-19 year olds designed to support health and wellbeing. New dates for 2020 coming soon!
The programme has been designed to help you understand more about keeping a healthy mind, experience the benefits of being active in a small social group, help improve low feelings, anxiety, stress or lack of motivation, improve concentration, confidence and self-esteem.
Check out Stand Tall additional resources for links to further support – smoking, alcohol & drugs, food, diet and general wellbeing.
Have a look at the full Leisure Centre programme for other activities – swimming, X-height climbing, parkour, football, badminton, body balance, yoga, pilates – being active can help you to feel good about yourself, mentally strong and positive and more body confident!
MENTAL HEALTH
Looking after your mental health is just as important as your physical health, a mental health crisis can be just as dangerous as a serious injury.
If you feel like you could benefit from some support there’s a wide selection of services to help with your well being:
The Suffolk Emotional Wellbeing Hub is a free service for anyone under 25 years of age to get support if they are worried about their emotional health.
The Emotional Wellbeing Hub provides:
- A helpline for information, advice and support about emotional wellbeing issues. Phone 0345 600 2090, open Monday to Friday 8am – 7.30pm.
- An online self-referral form to access support services.
For more information or to make a referral go to www.thesource.me.uk/hub
The Source is a website for young people in Suffolk, that provides information and support on a wide range of topics, including advice on common emotional wellbeing issues, such as, stress, depression and anxiety.
Visit: www.thesource.me.uk/wellbeing
The Moodwise website offers specially tailored tools and resources to help yourself and others feel better. It’s been designed for 16-25 year olds and includes links to local support.
Visit: moodwise.co.uk
Free, safe and anonymous online support for young people aged 11-18 years old.
This new service includes on-line support Monday – Friday midday – 10pm, Saturday & 6pm – 10pm. Create your own login to chat to friendly counsellors, read articles written by other young people and get support from the Kooth community.
Visit: kooth.com
Live online 1-2-1 chat support: Ask the Expert
4YP’s Young People’s Workers are available online between 5-7pm every Wednesday & Thursday.
Their Young People’s Workers are professionals, trained in providing quality information and advice for young people – they are the experts, and you can ask them anything!
Chat with them confidentially about what’s on your mind and they will offer personalised information and advice.
You need to be aged 12-25 to access this on-line service.
See: https://www.4yp.org.uk/home/expert/
4YP counselling service
4YP also offer a counselling service for 12 -25 year olds living in Suffolk.
4YP counselling is a specialist, friendly, confidential, non-judgemental service for young people who are going through a difficult time.
This service is available by appointment only.
For more information contact 4YP on: 01473 252607 or email enquiries@syphp.org.uk
This BBC Radio 1 series offers some awesome resources and a brilliant list of links to organisations who can help if you’re suffering from any mental health related issues including anxiety, panic attacks, depression, addiction, insomnia or self harm.
Haverhill LifeLink supports those living in and around Haverhill by connecting people to the many social activities, clubs and groups that are on offer in the community. Anyone over the age of 16 can get involved in something they have an interest in and would enjoy. Benefits include improved mental health and well-being, meeting new people and developing new friendships, feeling healthier and fitter, learning new skills and opportunities for volunteering and employment.
See: http://www.onehaverhill.co.uk/lifelink
To get in touch call 07967 670602 or 07967 670592
Email: info@haverhill-lifelink.co.uk
Stand Tall is a free 8 week programme for 11-19 year olds designed to support health and wellbeing. New dates for 2020 coming soon!
The programme has been designed to help you understand more about keeping a healthy mind, experience the benefits of being active in a small social group, help improve low feelings, anxiety, stress or lack of motivation, improve concentration, confidence and self-esteem.
Check out Stand Tall additional resources for links to further support – smoking, alcohol & drugs, food, diet and general wellbeing.
Have a look at the full Leisure Centre programme for other activities – swimming, X-height climbing, parkour, football, badminton, body balance, yoga, pilates – being active can help you to feel good about yourself, mentally strong and positive and more body confident!
LGBTQ+
The Source website has a couple of really useful info pages on understanding sexuality and understanding your gender identity. There is more info available on being young and trans available via The Mix website.
Outreach Youth supports and works with Lesbian, Gay, Bisexual, Trans*, Queer and Questioning (LGBT*Q+) young people under the age of 25 across Suffolk. Visit their webpage to find out where to find a Youth Group in the area and contact their team (details below) to access 121 support.
Call or text: 07999 730 289
Email: info@outreachyouth.org.uk
@outreachyouth on twitter and facebook
Although this web service is geared towards over 18s it gives information and advice on gender and identity issues to individuals as well as friends and family members. It provides links to national organisations and tells you where to get help in a crisis.
Evolve Trans is a new service offering ‘trans gender emotional support’ in Suffolk. It runs a weekly programme of meet ups to help trans / non-binary people over the age of 18 learn about emotional health in a supportive and safe environment.
The Suffolk LGBTQ Forum promotes equality and diversity in Suffolk and aims to meet the differing needs of the LGBTQ community. It does not provide support for under 16s.
LGBT
The Source website has a couple of really useful info pages for young people on understanding sexuality and understanding your gender identity. There is more info available on being young and trans available via The Mix website.
Outreach Youth supports and works with Lesbian, Gay, Bisexual, Trans*, Queer and Questioning (LGBT*Q+) young people under the age of 25 across Suffolk. Visit their webpage to find out where to find a Youth Group in the area and contact their team (details below) to access 121 support.
Call or text: 07999 730 289
Email: info@outreachyouth.org.uk
@outreachyouth on twitter and facebook
Although this web service is geared towards over 18s it gives information and advice on gender and identity issues to individuals as well as friends and family members. It provides links to national organisations and tells you where to get help in a crisis.
Evolve Trans is a new service offering ‘trans gender emotional support’ in Suffolk. It runs a weekly programme of meet ups to help trans / non-binary people over the age of 18 learn about emotional health in a supportive and safe environment.
The Suffolk LGBTQ Forum promotes equality and diversity in Suffolk and aims to meet the differing needs of the LGBTQ community. It does not provide support for under 16s.
DRUG & ALCOHOL SERVICES
Turning Point
Turning Point offer confidential drug and alcohol support services for young people across Suffolk up to their 25th birthday. If you think you have a problem with drugs or alcohol you can refer yourself to the service via the Turning Point website or use the helpline: 0300 123 0872
Email: suffolk@turning-point.co.uk
If you need urgent help call NHS Direct on 111 or your GP to make an urgent appointment.
If you feel you are unable to keep yourself or others safe then you should attend A&E or dial 999.
Talk to Frank
To receive free confidential ‘honest information about drugs’ visit Talk to Frank
There’s a live webchat service available 2 – 6pm daily
Call Frank 24/7: 0300 123 6600
Text a question: 82111
Anglia Care Trust
Anglia Care Trust provide a Drug and Alcohol Recovery Outreach Service which includes work in Haverhill with over 18s. This service is for adults with significant issues with drugs and/or alcohol who are actively using substances on the streets.
DRUG & ALCOHOL SERVICES
Turning Point
Turning Point offer confidential drug and alcohol support services for young people across Suffolk up to their 25th birthday. If you think you have a problem with drugs or alcohol you can refer yourself to the service via the Turning Point website or use the helpline: 0300 123 0872
Email: suffolk@turning-point.co.uk
If you need urgent help call NHS Direct on 111 or your GP to make an urgent appointment.
If you feel you are unable to keep yourself or others safe then you should attend A&E or dial 999.
Talk to Frank
To receive free confidential ‘honest information about drugs’ visit Talk to Frank
There’s a live webchat service available 2 – 6pm daily
Call Frank 24/7: 0300 123 6600
Text a question: 82111
Anglia Care Trust
Anglia Care Trust provide a Drug and Alcohol Recovery Outreach Service which includes work in Haverhill with over 18s. This service is for adults with significant issues with drugs and/or alcohol who are actively using substances on the streets.
SEXUAL HEALTH
iCaSH Suffolk provide contraception and sexual health services across Suffolk. The iCaSH website offers information on sexual health, sex, relationships, contraception and pregnancy.
Find them on twitter @icashsuffolk
Call: 0300 300 3030
For contraception, emergency contraception, support and advice in Haverhill you will need to go to the Health Clinic, Camps Road (CB9 8HF).
Walk-in clinic: every Thursday afternoon between 1.30 – 3.30pm.
Evening clinic: every Thursday between 5.00 – 7.00pm. Pre-booked appointments only.
Call: 0300 300 3030 to book an appointment.
If you’re over 16 and worried about sexually transmitted infections (STIs) you can order a FREE STI test kit to be sent to your home. If you have any STI symptoms you will need to book a visit to an iCaSH Hub in either Bury, Ipswich or Cambridge.
Call: 0300 300 3030 to make an appointment.
The Terrance Higgins Trust offer an out and about screening service, free condoms via the c card scheme and sexual health information (safe sex, contraception, STIs & sexuality).
The c card scheme gives FREE condoms to any young person aged between 13-24 years old.
SEXUAL HEALTH
iCaSH Suffolk provide contraception and sexual health services across Suffolk. The iCaSH website offers information on sexual health, sex, relationships, contraception and pregnancy.
Find them on twitter @icashsuffolk
Call: 0300 300 3030
For contraception, emergency contraception, support and advice in Haverhill you will need to go to the Health Clinic, Camps Road, (CB9 8HF).
Walk-in clinic: every Thursday afternoon between 1.30 – 3.30pm.
Evening clinic: every Thursday between 5.00 – 7.00pm. Pre-booked appointments only.
Call: 0300 300 3030 to book an appointment.
If you’re over 16 and worried about sexually transmitted infections (STIs) you can order a FREE STI test kit to be sent to your home. If you have any STI symptoms you will need to book a visit to an iCaSH Hub in either Bury, Ipswich or Cambridge.
Call: 0300 300 3030 to make an appointment.
The Terrance Higgins Trust offer an out and about screening service, free condoms via the c card scheme and sexual health information (safe sex, contraception, STIs & sexuality).
The c card scheme gives FREE condoms to any young person aged between 13-24 years old.
HOUSING
West Suffolk Council provide advice and support on preventing homelessness.
If you have a homelessness query you can call: 01284 757178 Monday – Friday 8.45am – 5pm. The out of hours number is: 01284 763252
Cangle Foyer
The Cangle Foyer delivers supported housing to 16-23 year old young adults. Cangle tenants are supported with independent living skills and achieving their aspirations.
If you need to apply to live at the Cangle you can submit an application through Suffolk County Council’s Housing Related Support webpage:
- Fill in the on-line form and make your first preference Haverhill.
If you need somewhere to stay in an emergency the Cangle has an emergency bed which can be accessed via West Suffolk’s Housing Options Team: 01284 757178
The Cangle also has a number of ‘move on’ flats which come with varying levels of support from Cangle staff. Although there is currently a waiting list, you can express an interest in these flats directly to the Cangle if you are 17-21 years old and are either in full time work or education.
Contact: 01440 715400
The Cambridge Pringle Group
The Cambridge Pringle Group is a long term specialist housing provider for young people ages 18+. It is primarily for people with mental health issues and learning difficulties, offering 1-2-1 support, promoting independence and working in partnership with other agencies to deliver person centred support.
Services are available in Haverhill (Rowan Close), Cambridge and Ely.
You can refer yourself by calling the number below. Steve or Jo will arrange an informal chat to see how they can help and give you more information about the service they offer. The application process follows the initial meeting.
Call Steve or Jo from the Haverhill team on 01440 713133
Emergency: 0800 7833133
The Limes & Heazeworth House
Both the Limes and Heazeworth House offer supported housing in Haverhill to single homeless people over the age of 18.
Notting Hill Genesis staff offer housing related support and are able to refer tenants on to specialist services if further care or support is needed.
For more info on housing availability and how to apply call: 01440 712261 / 01440 344800
HOUSING
West Suffolk Council provide advice and support on preventing homelessness.
If you have a homelessness query you can call: 01284 757178 Monday – Friday 8.45am – 5pm. The out of hours number is: 01284 763252
Cangle Foyer
The Cangle Foyer delivers supported housing to 16-23 year old young adults. Cangle tenants are supported with independent living skills and achieving their aspirations.
If you need to apply to live at the Cangle you can submit an application through Suffolk County Council’s Housing Related Support webpage:
- Fill in the on-line form and make your first preference Haverhill.
If you need somewhere to stay in an emergency the Cangle has an emergency bed which can be accessed via West Suffolk’s Housing Options Team: 01284 757178
The Cangle also has a number of ‘move on’ flats which come with varying levels of support from Cangle staff. Although there is currently a waiting list, you can express an interest in these flats directly to the Cangle if you are 17-21 years old and are either in full time work or education.
Contact: 01440 715400
The Cambridge Pringle Group
The Cambridge Pringle Group is a long term specialist housing provider for young people ages 18+. It is primarily for people with mental health issues and learning difficulties, offering 1-2-1 support, promoting independence and working in partnership with other agencies to deliver person centred support.
Services are available in Haverhill (Rowan Close), Cambridge and Ely.
You can refer yourself by calling the number below. Steve or Jo will arrange an informal chat to see how they can help and give you more information about the service they offer. The application process follows the initial meeting.
Call Steve or Jo from the Haverhill team on 01440 713133
Emergency: 0800 7833133
The Limes & Heazeworth House
Both the Limes and Heazeworth House offer supported housing in Haverhill to single homeless people over the age of 18.
Notting Hill Genesis staff offer housing related support and are able to refer tenants on to specialist services if further care or support is needed.
For more info on housing availability and how to apply call: 01440 712261 / 01440 344800
TRANSPORT
Or more information via Bus Times
Cash or contactless card payments accepted on all main routes.
An Endeavour Card will give you a minimum of 25% discount on full price adult bus fares if you are between 16 and 19 years old.
A railcard will cost you £30 a year or £70 for a 3 year card. It will give you ⅓ off the cost of national rail fares if you’re between the ages of 16 – 25.
Coming soon Railcard for 16 – 17 year olds! Check web link for details.
Scooter and moped hire:
Scoots Hire offer scooters and mopeds from £5.57 per day!
Call: 01362 799 970
Cycle to work schemes
Did you know that you can save money – 25 – 40% off the cost of a new bike – if you fancy cycling to work and your employer is part of a cycle to work scheme?
TRANSPORT
Or more information via Bus Times
Cash or contactless card payments accepted on all main routes.
An Endeavour Card will give you a minimum of 25% discount on full price adult bus fares if you are between 16 and 19 years old.
A railcard will cost you £30 a year or £70 for a 3 year card. It will give you ⅓ off the cost of national rail fares if you’re between the ages of 16 – 25.
Coming soon Railcard for 16 – 17 year olds! Check web link for details.
Scooter and moped hire:
Scoots Hire offer scooters and mopeds from £5.57 per day!
Call: 01362 799 970
Cycle to work schemes
Did you know that you can save money – 25 – 40% off the cost of a new bike – if you fancy cycling to work and your employer is part of a cycle to work scheme?
MONEY
There is plenty of advice on-line to help you stay on top of your finances. New banking apps such as Starling & Monzo offer special accounts to 16/17 year olds which give options to help you track your spending & save money.
Local charity Reach offers money advice if you (or a member of your family) are having money worries and the Citizens Advice Bureau in Haverhill offers free, confidential advice to anyone experiencing difficulties, including with debt & housing.
C.A.B. Adviceline is open Monday – Friday, 10 – 4: 0300 330 1151
C.A.B. drop-in is open Monday, Tuesday, Thursday and Friday from 10am to 1.30pm Haverhill House, Lower Downs Slade, Haverhill, CB9 9HB
Student discounts:
If you’re a student then you can often get better rates on everyday purchases. The following apps are definitely worth downloading:
Unidays: you have to be a student 16 years old or over to qualify for unidays discounts.
Student Beans: this app is for university students and offers discounts on things such as clothes, food & technology.
NUS extra: once you’ve paid for your NUS card (annual membership fee) you can access this app which gives discount with a good variety of companies.
Princes’ Trust Development Award:
This award is for young people aged 16-30 who are studying less than 14 hours a week, unemployed or working less than 16 hours a week. It’s usually an amount of up to £250 & can be used to help you pay for:
- Course fees for accredited courses up to Level 3 (A-level equivalent)
- Tools, equipment or uniforms for a job or qualification
- Job licence fees
- Transport to a new job until your first pay slip
You can visit Turn2Us for advice on benefits, grants or extra financial support that may be available to you if you are aged 16 – 18 or if you’re a student age 16+ in higher or further education.
The Turn2Us website also gives debt advice, information on travel concessions & where to get help with childcare costs.
The Mix:
This website offers ‘essential support for the under 25s’ including an excellent money section which covers benefits, credit and debt, gambling, insurance, living on a budget, money management tips, money rights, student money and tax.
The Source money & finance section looks at:
- Money for Life website info to make money easy! From benefits, to debt to savings.
- Financial support for staying in learning at college or sixth form or going into training
- Higher education funding – know the facts!
- Your money and budget – how to manage it
- Savings advice – for young people in care and care leavers
And finally for now…
The Princes Trust supports young people wanting to start up their own business – sign up to their free enterprise programme for skills, training and mentoring and the chance to apply for a low-interest start-up loan.
MONEY
There is plenty of advice on-line to help you stay on top of your finances. New banking apps such as Starling & Monzo offer special accounts to 16/17 year olds which give options to help you track your spending & save money.
Local charity Reach offers money advice if you (or a member of your family) are having money worries and the Citizens Advice Bureau in Haverhill offers free, confidential advice to anyone experiencing difficulties, including with debt & housing.
C.A.B. Adviceline is open Monday – Friday, 10 – 4: 0300 330 1151
C.A.B. drop-in is open Monday, Tuesday, Thursday and Friday from 10am to 1.30pm Haverhill House, Lower Downs Slade, Haverhill, CB9 9HB
Student discounts:
If you’re a student then you can often get better rates on everyday purchases. The following apps are definitely worth downloading:
Unidays: you have to be a student 16 years old or over to qualify for unidays discounts.
Student Beans: this app is for university students and offers discounts on things such as clothes, food & technology.
NUS extra: once you’ve paid for your NUS card (annual membership fee) you can access this app which gives discount with a good variety of companies.
Princes’ Trust Development Award:
This award is for young people aged 16-30 who are studying less than 14 hours a week, unemployed or working less than 16 hours a week. The award can be for up to £250 & can be used to help you pay for:
- Course fees for accredited courses up to Level 3 (A-level equivalent)
- Tools, equipment or uniforms for a job or qualification
- Job licence fees
- Transport to a new job until your first pay slip
You can visit Turn2Us for advice on benefits, grants or extra financial support that may be available to you if you are aged 16 – 18 or if you’re a student age 16+ in higher or further education.
The Turn2Us website also gives debt advice, information on travel concessions & where to get help with childcare costs.
The Mix:
This website offers ‘essential support for the under 25s’ including an excellent money section which covers benefits, credit and debt, gambling, insurance, living on a budget, money management tips, money rights, student money and tax.
The Source money & finance section looks at:
- Money for Life website info to make money easy! From benefits, to debt to savings.
- Financial support for staying in learning at college or sixth form or going into training
- Higher education funding – know the facts!
- Your money and budget – how to manage it
- Savings advice – for young people in care and care leavers
And finally for now…
The Princes Trust supports young people wanting to start up their own business – sign up to their free enterprise programme for skills, training and mentoring and the chance to apply for a low-interest start-up loan.